SHIPPING POLICY

Thank you for shopping with Shop One Way! Every order is carefully prepared and packaged before making its way to you.

Please review this Shipping Policy before placing your order.

Processing Time

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Please note that processing time and shipping time are separate.

During holidays, sales, new releases, or other high-volume periods, processing times may be longer than usual.

Shipping Options

Standard Shipping — $8

Estimated transit time: 5–8 business days after your order has been processed and shipped.

Priority Shipping — $16

Estimated transit time: 1–2 business days after your order has been processed and shipped.

Free Standard Shipping — Orders $100+

U.S. orders of $100 or more qualify for free standard shipping.

Shipping and delivery timeframes are estimates and are not guaranteed. Delivery times may be affected by carrier delays, holidays, weather, high-volume periods, or other circumstances outside of our control.

Please note: Selecting Priority Shipping reduces the estimated transit time after your order ships but does not change our standard order processing time of 1–3 business days.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation with tracking information.

Please allow up to 24–48 hours for tracking information to update after your order has shipped.

If your estimated delivery window has passed or your tracking information has not updated for an extended period, please contact us and/or the shipping carrier for additional assistance.

Shipping Delays

Once a package has been accepted by the shipping carrier, transit and delivery are handled by the carrier.

Shop One Way is not responsible for carrier delays or circumstances outside of our control.

Shipping charges are non-refundable due to carrier delays, except where otherwise required by applicable law.

Lost, Stolen & Damaged Packages

Please keep a close eye on your tracking information once your order has shipped.

If tracking shows your package as delivered but you cannot locate it, please check around your delivery location, with household members or neighbors, and contact the shipping carrier for additional assistance.

Shop One Way is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier, except where otherwise required by applicable law.

If your order arrives damaged, please contact us as soon as possible at:

hello@shoponeway.co

Please include your order number and photos of the package and affected item(s). We will review the situation and assist you with the appropriate next steps.

Certain shipping services may include limited carrier coverage for lost or damaged packages. Coverage and claim eligibility are determined by the shipping carrier.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please double-check your information before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Shop One Way is not responsible for orders delivered to an incorrect address provided by the customer at checkout.

If a package is returned to us because of an incorrect or incomplete address, an unsuccessful delivery attempt, or failure to claim the package, additional shipping charges may apply to have the order resent.

Order Changes & Cancellations

We begin processing orders as quickly as possible.

Because of this, orders cannot be canceled or modified once they have been placed.

Please carefully review your items, sizes, quantities, shipping address, and other order details before completing checkout.

Combined Orders & Free Shipping

If you place multiple orders within a short period of time, we may be able to combine them into one shipment when fulfillment allows.

If the combined merchandise total of eligible orders reaches $100 or more, we may refund applicable standard shipping charges so that the combined shipment qualifies for free standard shipping.

If the combined total is less than $100 and we are able to ship the orders together, we may refund duplicate shipping charges so that you are only charged once for standard shipping.

Combined shipping and shipping refunds are not guaranteed.

Orders that have already been processed, packed, or shipped may not be eligible to be combined.

Any approved shipping refund will be issued to the original payment method.

Returned-to-Sender Packages

If a package is returned to Shop One Way because of an incorrect or incomplete address, refusal, failure to claim the package, or an unsuccessful delivery attempt, the customer may be responsible for additional shipping charges to have the package resent.

Original shipping charges are non-refundable, except where otherwise required by applicable law.

Returns & Exchanges

We want you to love your Shop One Way purchase!

Please refer to our Return & Refund Policy for complete information regarding:

• Return eligibility;

• Return requests;

• Return inspection and approval;

• Refunds;

• Exchanges;

• Final-sale items; and

• Return shipping costs.

Important: Submitting a return request or receiving return instructions does not mean that the return has been approved. Returned merchandise must be received and inspected by Shop One Way before a return/refund is approved.

Questions About Your Order?

We are happy to help!

Please have your full name and order number available when contacting us so we can assist you as quickly as possible.

Email: hello@shoponeway.co
Phone: (813) 474-9278

Every Shop One Way order is packed with care.

Thank you for shopping with us and supporting our small business.

Last Updated: 9.18.2026