RETURN & REFUND POLICY

Thank you for shopping with Shop One Way! We want you to love your purchase. Please review this policy carefully before requesting a return.

1. Return Request Period

Customers may request a return within 7 calendar days of receiving their order.

The date the order is delivered will generally be used to determine whether the return request was made within the applicable period.

Submitting a return request within 7 calendar days does not automatically mean the return will be approved.

2. Return Eligibility

For merchandise to be eligible for a refund, it must:

• Be unworn and unused;

• Be in the same condition in which it was received;

• Have all original tags attached;

• Be free of makeup, deodorant, perfume, stains, pet hair, odors, or other signs of wear; and

• Include proof of purchase or sufficient order information.

Merchandise that does not satisfy these requirements may be denied a refund.

3. How to Request a Return

To request a return, contact:

hello@shoponeway.co

The return request must be submitted within 7 calendar days of receiving the order.

If the request is eligible to proceed to the return process, Shop One Way will provide return instructions and, when applicable, a return shipping label.

Receiving return instructions or a return shipping label does not mean that the return has been approved for a refund.

Customers should not send merchandise back without first receiving return instructions from Shop One Way.

Unauthorized returns may not be accepted or processed.

4. Return Shipping Costs

For customer-requested returns, the customer is responsible for return shipping costs.

When Shop One Way provides a return shipping label for an eligible customer-requested return, the cost of that label will be deducted from the customer's refund.

Original shipping charges are non-refundable unless otherwise required by applicable law or the return is the result of an error attributable to Shop One Way.

5. Damaged, Defective, or Incorrect Merchandise

Please inspect your order when it arrives.

If you receive merchandise that appears damaged, defective, or different from what you ordered, contact Shop One Way as soon as possible at:

hello@shoponeway.co

Please include your order number and photographs showing the package and affected merchandise when possible.

Shop One Way will review the circumstances and work with the customer to determine an appropriate resolution.

When an issue is confirmed to have resulted from Shop One Way's error, an incorrect shipment, or a qualifying defect, Shop One Way may provide return shipping at no cost to the customer.

6. Non-Returnable Merchandise

The following items are generally not eligible for return:

• Items purchased at a discount of more than 30%;

• Gift cards; and

• Items specifically designated as Final Sale.

Final Sale merchandise may be eligible for a remedy if the merchandise is damaged, defective, or incorrectly shipped, subject to applicable law.

Gift cards are not refundable or redeemable for cash except where required by applicable law.

7. Exchanges

Shop One Way does not offer direct merchandise exchanges.

Customers who wish to purchase a different size, color, or product should submit a return request for the original merchandise.

After the returned merchandise has been received and inspected and the return has been approved, the customer may place a new order for the desired item, subject to availability.

8. Return Inspection and Approval

All returned merchandise must be received by Shop One Way before a return is approved.

After merchandise is received, Shop One Way will inspect the merchandise to determine whether it satisfies the requirements of this Return & Refund Policy.

A return is considered approved only after Shop One Way has received and reviewed the returned merchandise and determined that it qualifies for a refund.

If the returned merchandise does not satisfy the return requirements, Shop One Way may deny the refund.

If a return is denied because the merchandise does not qualify, Shop One Way may return the merchandise to the customer at the customer's expense.

9. Refunds

Once a returned item has been received and inspected, Shop One Way will notify the customer whether the return has been approved or denied.

If the return is approved, the refund will generally be issued to the original payment method within 10 business days after approval.

The customer's bank, credit-card company, or payment provider may require additional processing time before the refund appears in the customer's account.

If a refund has not appeared within 15 business days after the return was approved, please contact:

hello@shoponeway.co

10. Return Address

Unless otherwise instructed by Shop One Way, authorized returns should be sent to:

Shop One Way
1315 Oakfield Dr, Suite 1611
Brandon, FL 33509
United States

Do not send merchandise to this address until Shop One Way has provided return instructions.

11. Questions About Returns

Questions regarding returns, refunds, or exchanges should be directed to:

hello@shoponeway.co

Phone: (813) 474-9278

Last Updated: 9.18.2026